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Car Rental Reservations 24h
0800 606 8686

Frequently Asked Questions

1- What are the requisites to rent a car?

  1. Lessee must be at least 21 years old.
  2. Present a valid and definitive Driver’s License.
  3. Present a credit card issued by a bank in the client’s name so that the rental’s pre-authorization may be carried out.
  4. All documents must be original.

2- Can I rent a car with Movida if I am younger than 21 years old?

Yes, we offer the Young Rental service for people between the ages of 19 and 20, as long as the client has a valid and definitive Driver’s License. Check values with our team in our 24-hour Reservations Center by calling 0800 8686.

3- Can I rent a car if my Driver’s License is expired or is about to expire?

The National Traffic Code establishes that drivers have a 30-day tolerance period starting from the license’s expiration date to renew their Driver’s License. To this effect, if your rental period coincides with your renewal tolerance period, you will be allowed to rent a car with us with your original Driver’s License. If the tolerance period has expired, it is necessary to present a new document with a renewed expiration date.

4- Can I rent a car if I don’t have a credit card issued by a bank in my name?

Aiming to assist you with this situation, we created an authorization for the person financially responsible for the vehicle. For a single fee, we will accept a bank issued and valid credit card from another person who does not have a Driver’s License or who will not be driving the rented vehicle, as long as that person is present at the moment of vehicle pick-up, so that we are able to conclude the registration process.

5- Does Movida have a partnership with Multiplus?

Yes, the partnership is linked to the Multiplus Fidelity program, which offers the possibility of accumulating points based on carried out rentals, in addition to the option of using those points on Movida rentals.

6- How can I become part of the Multiplus Fidelity program?

Simply access the www.multiplusfidelidade.com.br website, sign up and follow the premises displayed on the Multiplus portal.

7- I’d like to accumulate points. How should I proceed?

Get in touch with our 24-hour Reservations Center by calling 0800 8686 and ask for the Multiplus Fidelity discount.

8- When will I get my Multiplus points?

First, your reservation needs to become a Rental Contract. If your Rental Contract considers a Multiplus points accumulation rate, your points will be credited in 15 workdays after the date on your Rental Contract.

9- I’d like to exchange/use my Multiplus points on a vehicle rental. What should I do?

Simply access the www.multiplusfidelidade.com.br website, login with your username and password, choose a unit, rental period, vehicle group available and conclude the process with your password. You will immediately see your reservation code.

10- What should I present at a Movida unit when carrying out a reservation through the use of Multiplus points?

Clients must present a valid and definitive Driver’s License, as well as a bank issued and valid credit card in their name so that the rental’s pre-authorization may be carried out.

11- I did my reservation with Multiplus points. Do I still need to present a credit card?

Yes, credit card presentation is mandatory for the rental to take place and it necessary to ensure any extra costs.

12- I used my points for a rental daily rate and now I want to extend my rental period. How should I proceed?

It’s very simple: with your reservation code, get in touch with our 24-hour Reservations Center by calling 0800 8686 and check the extension availability for your intended date. If there is availability, we will inform the value of the extra period.

13- I have enough Multiplus points to rent a vehicle in a specific type of group, but I’d like to rent a vehicle in a superior group. Is that possible?

You can use your points as part of payment if you wish to rent a car in a superior group. Simply get in touch with our 24-hour Reservations Center by calling 0800 8686 and check the availability for your intended date. Our staff will inform the value that remains to be paid.

14- Can a rented vehicle receive a traffic ticket?

Yes, regardless if the vehicle belongs to a rental company or to a private citizen, what defines the receipt of a traffic infraction is not following traffic rules.

15- How will I know if I received a traffic infraction during my rental period?

Through the Rental Contract, which defines the vehicle’s utilization period, we are able to identify the client responsible for our vehicle on the date and time of the traffic ticket. To this effect, we will move forward with the process of designating the driver to DETRAN. After this process, we will notify the client.

16- Who should supply the driver’s information to DETRAN?

Movida Aluguel de Carros, as the owner of the rented vehicle, is responsible for supplying the driver’s information within the pre-established period by DETRAN for every identified infraction. Considering this obligation, our rental contract is supported by a power of attorney clause when it comes to traffic tickets so that we are able to move forward with this process.

17- When the rental contract includes additional drivers, who will be designated when it comes to traffic infractions?

We allow the lessee to authorize other drivers to drive the rented vehicle, where the lessee is the person responsible for everything included in the Rental Contract, including traffic tickets, which will be automatically transferred to his or her name, according to the power of attorney clause pertaining to traffic tickets in the Rental Contract.

18- How are traffic infractions charged?

Charging occurs on the credit card presented at vehicle pick-up for pre-authorization and extras guarantee.

19- I received an invoice and a bank collector voucher regarding a traffic infraction. Why?

The credit card presented at vehicle pick-up is the first charging option when a traffic infraction occurs. If our financial team is unsuccessful in attempting the charge, our system will automatically issue a bank collector voucher, which will be sent to the client’s registration address.

20- I still have questions about traffic tickets resulting from my rental period. Who should I speak to?

Our Customer Support department will be at your entire disposal for any further questions you may have at relacionamento@movida.com.br or (11) 2377 8688, from Monday through Friday, 8AM to 6PM.

21- I need to rent a GPS. How should I go about it?

Get in touch with our 24-hour Reservations Center by calling 0800 8686 and check the device’s availability with our staff.

22- I need to transport a child (children). Can I rent a baby seat or an elevated seat?

We’ve considered your family’s safety and the law determines that children up to seven years and a half must be mandatorily transported on the backseat, on a retention device. Get in touch with our 24-hour Reservations Center by calling 0800 8686 and consult this accessory’s availability for the desired period.

23- Can I return the vehicle at a different unit from where I picked it up?

Yes, we thought about this convenience in order to better attend to your needs. Upon conducting your reservation, select the pick-up unit and the return unit that you desire in order to verify the unit’s commercial hours and to find out the value of return at another unit. You can carry out your reservation on our website or, if you prefer, call our 24-hour Reservations Center on 0800 8686.

24- What is the Birthday Promo?

In the month of his birthday presents you the Movida 1 night free! Rent a car and from 3 daily, 1 is on us.

25- Can I use the vehicle outside national territory?

We rent our vehicles for circulation exclusively in Brazilian territory. Crossing borders is not allowed.

26- For how long is my reservation ensured should pick-up delay occur?

During the low season, we will wait up to 4 (four) hours before the system cancels your reservation and considers it a no-show.
During the high season, we will wait up to 2 (two) hour before the system cancels your reservation and considers it a no-show.
If you supply your flight arrival information on your reservation, we will always wait.

27- What is a no-show cancellation?

It is when the client fails to show up to pick-up the reserved vehicle.

28- Do I need to return the vehicle with a full tank?

Our client receives the vehicle with a full tank and it must be full upon return. However, thinking about offering greater comfort and convenience to our clients, we created the Full Tank product, which if previously hired upon reservation or before the vehicle is picked up, allows you to return it with an empty tank. Get in touch with our 24-hour Reservations Center by calling 0800 8686 and ask for more information from our staff.

29- What does a daily rate represent?

Starting from the date and time of vehicle pick-up (information on the Rental Contract), we consider 24 hours. This period is equal to one daily rate.

30- What is a 27-hour daily rate?

We concede 3 additional hours free of charge on the day of the rented vehicle’s return, within and respecting the working hours of each Movida unit.

31- Extra hours: how much does it cost and how is it charged?

Extra hours refer to 1/5 (one fifth) of the hired daily rate.
Since we concede 3 (three) additional hours free of charge, extra hours charging will begin starting from the 4th extra hour.
If the return occurs starting from 8 extra hours, considering that the value of each extra hour refers to 1/5 (one fifth) of the hired daily rate, our system will automatically charge a new daily rate instead of the exceeding hours, which would be more expensive than charging a new daily rate.
Should you need further information, please get in touch with our 24-hour Reservations Center by calling 0800 8686 and speak to our staff.